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Checking Firmware Version for Extensions in Voice Analytics
8x8 Support

Checking Firmware Version for Extensions in Voice Analytics

Objective

Check the firmware version for each device associated with an extension in Analytics for 8x8 Work.

Applies To

  • Analytics for 8x8 Work

Procedure

  1. Log in to Analytics for 8x8 Work.
  2. Click on Device Report clipboard_e791237d024a246ba1ccaa6ac36253ecb.png on the left-hand side and select Device Status.
  3. You will notice a map on the bottom half the screen under End Point Status Detail. Select the detailed view button on the top right-hand side of this map  clipboard_ebceb8d4d721b58b84215b419f8d9a44a.png.
  4. You will now see a list of extensions on your PBX which have a physical device associated with them. 
  5. Under the UserAgent column you will see the device model being used followed with the firmware version.
    clipboard_effef00861232cc3d0e209a74bd26c191.png