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Extensions Summary report does not show Internal calls
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Extensions Summary report does not show Internal calls

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Symptom

Extensions Summary report in VO Analytics does not show Internal calls, only external calls.

Applies To

  • Virtual Office Analytics

Resolution

Describe how to fix the issue. If there are multiple steps, please number them in order...

  1. Click clipboard_ed63c1e49c2c1caeecb69f2865225e629.png
  2. Navigate to Externals and Internals and select the desired metrics.
  3. Enable the desired metrics.
  4. The report refreshes the view.
    clipboard_ecf0914c83682cbd856026ce1016b7184.png

Cause

The Internal calls metrics are disabled.