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8x8 Support

How do I check the talk times for my agents?

Objective

To check the talk times for agents.

Applies To

  • Analytics for 8x8 Work

Procedure

  1. Log in to Analytics for 8x8 Work.
  2. Navigate to Call Report > Extensions Summary.
    Call Report_Extns Summary.png
  3. Scroll down to the Extensions table view section and click on the Customize Table icon on the right-hand side. 

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4. In the box that populates, navigate to Talk Time and enable the eye icon to show the column in the extension table view.  

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5. The column you selected will now be added to the Extensions table view.

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Note: The talk time metric totals both inbound and outbound times.