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8x8 Support

How can I verify if the Extension Summary Report is accurate

Objective

Use the Call Detail Records report as a comparison for the numbers in the Extension Summary report

Applies To

  • Analytics for 8x8 Work

Procedure

You can use the Call Detail Record pop-out or run a manual report.

Use the pop-out:

  1. In Analytics for 8x8 Work, navigate to the Extension Summary report.
  2. Select the desired date range using the Date Picker.
  3. Scroll down to the Extensions table view and locate the extension of interest.
  4. In the Extension column, click on the blue extension number.
  5. In the pop-out window, scroll down to the bottom and find the Call Detail Records for Displayed Summary in the bottom right.
  6. Click the View button to view a pre-filtered Call Detail Records report for that specific extension.
  7. Change the mode of the report from Call Records to Call Legs using the drop down menu.
  8. Use the Customize table to add relevant columns (Direction, Missed, Abandoned, Answered, etc.)

Run a manual report:

  1. In Analytics for 8x8 Work, navigate to the Call Detail Records report.
  2. Select the desired date range using the Date Picker to match any Extension Summary reports run previously.
  3. Change the mode of the report from Call Records to Call Legs using the drop down menu.
  4. Use the Customize table to add relevant columns (Direction, Missed, Abandoned, Answered, etc.).
  5. Add a filter to limit the results (e.g.: Callee contains/is <extension number>)
  6. Click Search.

 

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