How can I verify if the Extension Summary Report is accurate
Objective
Use the Call Detail Records report as a comparison for the numbers in the Extension Summary report
Applies To
- Analytics for 8x8 Work
Procedure
You can use the Call Detail Record pop-out or run a manual report.
Use the pop-out:
- In Analytics for 8x8 Work, navigate to the Extension Summary report.
- Select the desired date range using the Date Picker.
- Scroll down to the Extensions table view and locate the extension of interest.
- In the Extension column, click on the blue extension number.
- In the pop-out window, scroll down to the bottom and find the Call Detail Records for Displayed Summary in the bottom right.
- Click the View button to view a pre-filtered Call Detail Records report for that specific extension.
- Change the mode of the report from Call Records to Call Legs using the drop down menu.
- Use the Customize table to add relevant columns (Direction, Missed, Abandoned, Answered, etc.)
Run a manual report:
- In Analytics for 8x8 Work, navigate to the Call Detail Records report.
- Select the desired date range using the Date Picker to match any Extension Summary reports run previously.
- Change the mode of the report from Call Records to Call Legs using the drop down menu.
- Use the Customize table to add relevant columns (Direction, Missed, Abandoned, Answered, etc.).
- Add a filter to limit the results (e.g.: Callee contains/is <extension number>)
- Click Search.