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How to filter calls by department in Analytics for 8x8 Work
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How to filter calls by department in Analytics for 8x8 Work

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Objective

How to filter calls by department in Analytics for 8x8 Work

Applies To

Analytics for 8x8 Work

Procedure

  1. Log in to your Analytics for 8x8 Work through your sso.8x8.com dashboard.
  2. Go to 'Extension Summary' under 'Call Report'. You will see the below table.clipboard_e57ac66ba4d5a0b19b5281a12fe2d076b.png
  3. Here you can see calls by extension and department.