How to run queue call data report from Analytics for 8x8 Work

Objective

Run queue call data report from Analytics for 8x8 Work

Applies To

•  Admin Console
• X Series
• Analytics for 8x8 Work

Requirements

• X4 license or above for the user

• Analytics access level Supervisor

Procedure

1. Login into the Application Panel and then click on the Analytics for 8x8 Work;
2. From the left menu go to Queues and then click on Queue Call Data;
3. In the upper right corner of the page click on the “filter” icon;
4. On the new filter window just select time zone and the queue and then check the “exclude forked/ children calls”, click apply;

5. From the left side of the page you can select how many entries you can see for the report;

6. Or you can download the report in an Excel file. 

Additional Information

For queue call data report glossary click here.