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How to run queue call data report from Analytics for 8x8 Work
8x8 Support

How to run queue call data report from Analytics for 8x8 Work

 

Objective

Run queue call data report from Analytics for 8x8 Work

Applies To

  •  Admin Console
  • X Series
  • Analytics for 8x8 Work

Requirements

  • X4 license or above for the user

  • Analytics access level Supervisor

 

Procedure

  1. Login into the Application Panel and then click on the Analytics for 8x8 Work;
  2. From the left menu go to Queues and then click on Queue Call Data;
  3. In the upper right corner of the page click on the “filter” icon;
  4. On the new filter window just select time zone and the queue and then check the “exclude forked/ children calls”, click apply;

kb3.JPG

 

5. From the left side of the page you can select how many entries you can see for the report;

 

Screenshot_1kb.png

6. Or you can download the report in an Excel file. 

 

Screenshot_2kb.png

 

Additional Information

For queue call data report glossary click here

 

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