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Number of Offered calls in the Ring Group Member Details is less than the number of Answered and Advanced calls
8x8 Support

Number of Offered calls in the Ring Group Member Details is less than the number of Answered and Advanced calls

 

Question

Why is the number of Offered calls less than the total of Answered and Advanced calls for some of the Ring Group members?

Applies To

  • Analytics for 8x8 Work
  • Ring Groups Summary
  • Ring Group Member details

Answer

There is a known trigger in certain call flows that causes an additional call to be added to the Advanced metric.

We are currently working on correcting this behavior.