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What does the Current Status mean in the Call Queue Detail report
8x8 Support

What does the Current Status mean in the Call Queue Detail report

Applies To

  • Analytics for 8x8 Work

Answer

 

Current Status Meaning
Login Extension has logged in to the Call Queue
Logout Extension has logged out of the Call Queue
DND-On Extension has turned on Do Not Disturb and will not be offered calls from the queue.
DND-Off Extension has turrned off Do Not Disturb and will be offered calls from the queue.
Idle Extension is not on an active call and will be offered calls if logged in to the Call Queue.
On-Call Extension is on an active call and will not be offered calls from the Call Queue.
Alerting Extension is being offered a call.
Ring Pause Extension was offered a call which was not answered. No calls will be offered to the extension for the configured amount of time.
Wrap-Up Extension has ended a call that was offered by the Call Queue and answered. No calls will be offered to the extension for the configured amount of time.
Added Extension was just added to queue.
Removed Extension was removed from the queue.

Additional Information

The Current Status only shows the most recent status change of the extension. It's possible for an extension to be logged out of the Call Queue and show other statuses (e.g.: On-Call, Idle).

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