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Why to ClickToDial calls in Analytics for 8x8 Work show N/A for certain destinations?
8x8 Support

Why to ClickToDial calls in Analytics for 8x8 Work show N/A for certain destinations?

 

Applies To

  • Analytics for 8x8 Work

Answer

ClickToDial calls are calls done through the Call Using feature in 8x8 Work. When a destination shows N/A, it's because the first leg of the call connected, but not the second. The first leg is the 8x8 number connecting to the preferred method of calling (i.e. a mobile number, for example), but the second leg (the call to the actual destination dialed) failed.

 

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