How to get call details for users of a ring group.
- Analytics for 8x8 Work
- Ring Groups
- Analytics: Supervisor
- Login to Analytics for 8x8 Work.
- Click Ring Group > Ring Group List.
- Navigate to Ring Group List Table and click on an extension.
A list of agents within the ring group and call statistics will populate.
Access to the Ring Group reports requires an Analytics for 8x8 Work access level of Supervisor