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Call Details for Agents in a Ring Group
8x8 Support

Call Details for Agents in a Ring Group

 

Objective

How to get call details for users of a Ring Group.

Applies To

  • Analytics for 8x8 Work
  • Ring Groups
  • Analytics: Supervisor

Procedure

  1. Login to Analytics for 8x8 Work.
  2. Under Ring Group select Ring Groups Summary. 
    Screen Shot 2020-09-01 at 9.43.47 PM.png
  3. Scroll down to the Ring Group Summary table and click on a Ring Group Extension
  4. In the pop out, scroll down to the Ring Group Member details table

The table will contain Ring Group call statistics for members that had call activity within the selected date range.

Additional Information

Ring Group reports are only available to users with an Analytics for 8x8 Work access level of Analytics: Supervisor 

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