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Call Quality Report Only Shows 50 Calls
8x8 Support

Call Quality Report Only Shows 50 Calls

 

Symptom

Only 50 calls are visible in the call quality report in Analytics for 8x8 Work.

Applies To

  • Analytics for 8x8 Work

Resolution

  1. Log in to Analytics for 8x8 Work.
  2. Click Call Quality Call Quality Detail.
  3. Click Filter.
  4. Adjust Top N Limit to the appropriate amount. (Maximum is 50000)Screen Shot 2020-09-01 at 9.59.38 PM.png
  5. Click Apply and the page will automatically refresh and display the increased number of cals