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Call Quality Report Only Shows 50 Calls
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Call Quality Report Only Shows 50 Calls

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Symptom

Only 50 calls are visible in the call quality report in Analytics for 8x8 Work.

Applies To

  • Analytics for 8x8 Work

Resolution

  1. Log in to Analytics for 8x8 Work.
  2. Click Call Quality > Call Quality Detail.
  3. Click Filter.
  4. Adjust Top N Limit to the appropriate amount. (Maximum is 50000)Screen Shot 2020-09-01 at 9.59.38 PM.png
  5. Click Apply and the page will automatically refresh and display the increased number of cals