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How do I monitor Call Queues in Analytics for 8x8 Work
8x8 Support

How do I monitor Call Queues in Analytics for 8x8 Work

Objective

How to monitor a call queue in Analytics for 8x8 Work.

Note: Monitoring call queues is only available with Analytics: Supervisor

Applies To

  • Analytics for 8x8 Work

Procedure

  1. Log in to Analytics for 8x8 Work.
  2. Click Call Queue Queue Detail.
    Screen Shot 2020-09-01 at 8.27.50 PM.png
  3. Scroll down to the bottom of the page to view: 
    • Agent Name
    • Current Status
    • Last Status Change Time
    • Total Inbound Calls
    • Total Answered Calls
    • Total Talk Time
    • Average Talk Time
    • Login Time
    • Logout Time
    • Queue Type