How to monitor a call queue in Analytics for 8x8 Work.
Note: Monitoring call queues is only available with Analytics: Supervisor which is included with X4 Licenses and above.
- Analytics for 8x8 Work
- Log in to Analytics for 8x8 Work.
- Click Call Queue > Queue Detail.
- Scroll down to the bottom of the page to view:
- Agent Name
- Current Status
- Last Status Change Time
- Total Inbound Calls
- Total Answered Calls
- Total Talk Time
- Average Talk Time
- Login Time
- Logout Time
- Queue Type
NOTE: Please note that the Login/Logout time is only shown when you run the report for the current day.