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How to Download a Report in CSV and Excel Formats

Objective

Downloading a report in CSV or Excel format from Analytics for 8x8 Work. 

Procedure

 

  1. Log into Analytics for 8x8 Work.  
  2. Navigate to Call Details Records.
  3. Locate the download button on the right-hand side of the page.Analytics3.PNG
  4. Select a desirable format. You can select CSV, Excel, or a customizable format.