Skip to main content
How to Get Agent or Employee Status in Analytics for 8x8 Work
8x8 Support

How to Get Agent or Employee Status in Analytics for 8x8 Work

Objective

To see how many of your agents are on a call at any given time or review the current and last-used status of your agents. 

Applies To

  • Analytics for 8x8 Work

Procedure

Only the current and previous status can be viewed. Historical statuses are not available. 

Display Status 

  1. Log in to Analytics for 8x8 Work.
  2. On the Left Pane, select Employee Report.
  3. Click Display Status. 

The status of each extension is available on the bottom right corner.

Screen Shot 2019-09-06 at 1.03.55 AM.png

Activity Status 

  1. Log in to Analytics for 8x8 Work.
  2. On the Left Pane, select Employee Report.
  3. Click Activity
    Screen Shot 2019-09-06 at 1.08.06 AM.png

View the current status of an employee, their previous status, and the time of their last status change and get a real time report.