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How to Identify Which 8x8 Data Center Was Used for Calls
8x8 Support

How to Identify Which 8x8 Data Center Was Used for Calls

Question

Where can I find out which 8x8 Data Center has been used for calls in Analytics for 8x8 Work?

Applies To

  • Analytics for 8x8 Work

Answer

  1. Log in to Analytics for 8x8 Work.
  2. Go to Call Quality Detail report.
  3. Find the information on Route Location and RouteIP column.

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Note: This may or may not be 100% accurate at times. If you wish to double-check the location, find the Route IP and compare it with our datacenters subnets IPs to know the route location of the call. See X Series Technical Requirements for a list of IP Addresses.