Skip to main content
Unable to Search for Multiple Names in Call Detail Records
8x8 Support

Unable to Search for Multiple Names in Call Detail Records

Symptom

Multiple names do not appear in Call Detail Records search.

Applies To

  • Analytics for 8x8 Work
  • Call Detail Records

Resolution

To search for multiple names, ensure you are using Contains and OR as filters.

Screen Shot 2020-09-01 at 1.31.38 PM.png

Cause

Using a blank space between search terms is not supported.