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8x8 Support

Unable to Search for Multiple Names in Call Detail Records

Symptom

Multiple names do not appear in Call Detail Records search.

Applies To

  • Analytics for 8x8 Work
  • Call Detail Records

Resolution

To search for multiple names, ensure you are using Contains and OR as filters.

Screen Shot 2020-09-01 at 1.31.38 PM.png

Cause

Using a blank space between search terms is not supported.