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Unreturned Call Logs Are Not Cleared in Analytics for 8x8 Work
8x8 Support

Unreturned Call Logs Are Not Cleared in Analytics for 8x8 Work

 

Symptom

When calling back phone numbers from the Unreturned Calls report, the phone number being called is not cleared from the report.

Applies To

Analytics for 8x8 Work

Cause

Corrections and enhancements to the Unreturned Call report will be added once the report has been migrated to the new Analytics for 8x8 Work platform, tentatively scheduled for 2021. When this feature is implemented and tested to ensure that it's working, we will update this article.