Skip to main content
Use Call Detail Record to Check Recording Status of a Call
8x8 Support

Use Call Detail Record to Check Recording Status of a Call

Objective

Check call recording status for a specific call.

Applies To

  • Analytics for 8x8 Work

Procedure

  1. Log in to Analytics for 8x8 Work.
  2. Navigate to the Call Detail Records Report.
  3. Use the Date Picker to narrow the time to make it easier to find the desired call. ( Call Legs (Simplified) mode preferred)

CDR_CallLegsSimplifiedCQCall.png

  1. Add Recording Service to the report.

clipboard_e838e34f582b36c9dc51f60842fc4a2f7.png

  1. Click Search.

The Record Service column will indicate one of two values

  • Record service on - The call was recorded and recording is available.
  • N/A - The call recording is not available for that call.