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8x8 Support

Using the Ring Group Summary Reports

Objective

Log in and use the Ring Groups Summary Reports in Analytics for 8x8 Work.

Applies To

  • Analytics for 8x8 Work

Procedure

  1. Login to your 8x8 application panel. 
  2. Click Analytics for 8x8 Work.
  3. Hover over the Ring Groups icon and then click Ring Group Summary.
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At the moment, the following data charts are available:

  • Call Volume Comparison
  • Call Time Comparison
  • Average Time Comparison
Note-Icon.png

Ring Group Summary page will show only ring groups that received atleast 1 incoming call.

Additional Information

For a complete rundown of the new Ring Group Summary page, please visit the user guide

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