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What is the Poor Quality Ratio in Analytics for 8x8 Work?
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What is the Poor Quality Ratio in Analytics for 8x8 Work?

Applies To

  • Analytics for 8x8 Work

Answer

The Poor Quality Ratio is the number of poor quality calls divided by the total call volume for the selected date range. Smaller ratios indicate an overall high call quality. The Poor Quality Ratio can be found by following the steps below:

  1. Log in to Analytics for 8x8 Work.
  2. Click Call Quality > Call Quality Detail.Screen Shot 2020-09-01 at 11.25.13 PM.png
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