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Tenant Name Not Valid Error When Registering for 8x8 Video Meetings Standalone Account
8x8 Support

Tenant Name Not Valid Error When Registering for 8x8 Video Meetings Standalone Account

Symptom

When entering your team or company name while registering for an 8x8 Video Meetings Standalone account, you receive an error that reads, "Tenant Name Not Valid."

Applies To

  • 8x8 Video Meetings Standalone

Resolution

Enter your team or company name without spaces or special characters.

Cause

The team or company name serves as the meetings tenant name. Only alphanumeric characters, period (.), dash (-), and underscore (_) are allowed as a tenant name.