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Content Appears Stuck When Sharing Application Window in Meetings
8x8 Support

Content Appears Stuck When Sharing Application Window in Meetings

Symptom

When you begin content sharing and choose to share your Application window, any edits or changes made in the application window are not visible to other meeting participants.

This issue typically presents itself when sharing Microsoft Office applications (Word, Excel, PowerPoint, etc) and Google applications (Docs, Slides, etc). For example, if presenting a slide deck, it will appear to be stuck on the first slide displayed for meeting participants.

Applies To

  • Virtual Office Desktop
  • 8x8 Video Meetings (Standalone)
  • Microsoft Office Applications (Word, Excel, PowerPoint, etc)
  • Google Applications (Docs, Slides, etc)

Resolution

Select Your entire screen, when sharing, instead of Application window.

Annotation 2020-04-01 170132.png