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8x8 Video Meetings - Participants automatically muted when joining meeting
8x8 Support

8x8 Video Meetings - Participants automatically muted when joining meeting

Symptom

When participants join a meeting, they are automatically muted.

Applies To

  • 8x8 Video Meetings

Resolution

Participants need to either press the un-mute button or *6 to un-mute themselves.

Cause

For large meetings (greater or equal than 10 participants), participants are automatically muted.  This is by design and is meant to prevent unwanted friction in larger meetings.