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8x8 Support

Failed to Access Your Microphone Error

Symptom

When you join an 8x8 Meeting, you see the message in yellow: "Failed to access your microphone".

In the Meeting settings, under the Devices, the microphone shows, "Permission not granted".

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Applies To

  • 8x8 Meet
  • Google Chrome

Resolution

Allow 8x8 Meetings to access the microphone in Chrome settings.

  1. Go to the meeting site 8x8.vc.
  2. Click the Lock icon in the address bar.
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  3. Select Site settings.
  4. Under Privacy and security locate Microphone.
  5. Select Allow.

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