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Webcam Showing Black Screen When Multiple Cameras Are Present
8x8 Support

Webcam Showing Black Screen When Multiple Cameras Are Present

 

Symptom

Meeting showing black screen when a user has multiple webcams present.

Applies To

  • 8x8 Meet

Resolution

On Windows, open the Device Manager.

  1. Disable the cameras that the user doesn't want to use.
  2. Restart Work for Desktop to refresh the camera list.
  3. Test the meeting.

Additional Information

This is only a solution when the in-meeting camera picker is not solving the issue.

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