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8x8 Support

Unable to Join Meeting Audio on Windows 10

Symptom

You are unable to join meeting audio in Virtual Office Desktop on a Windows device.

Applies To

  • 8x8 Work Desktop
  • Windows 10
  • Win32 apps

Resolution

Ensure that microphone permissions are enabled.

  1. Go to Start > Settings > Privacy > Microphone.
  2. Allow microphone access for 8x8 Work.

Cause

Audio may fail to start if the user has not been granted microphone permissions in Windows 10.

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