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Extension Summary Beta report has multiple lines for the same extension
8x8 Support

Extension Summary Beta report has multiple lines for the same extension

Question

Why does the Extension Summary Beta report show multiple lines for the same extension number?

ExtSummBetaMultipleLines.png

Applies To

  • Virtual Office Analytics

Answer

If any of the user information for the extension is changed (First name, Last Name, Department, Site, User Name, Email) the Extension Summary Beta report will separate the data for that extension into two (or more) lines.