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Fields missing in Call Detail Record report in Virtual Office Analytics
8x8 Support

Fields missing in Call Detail Record report in Virtual Office Analytics

Symptom

Certain fields that were previously available in the Call Detail Report are no longer visible or selectable. e.g. Dial-In Number

Applies To

  • Virtual Office Analytics

Resolution

  1. Make sure that Call Record is toggled to the "off" position.callrecordoff2.PNG
  2. Re-run the Search
  3. Additional fields should appear in the Add Columns (three vertical bars) dropdown.cdrfields.PNG

Cause

Call Record is a new feature in the Call Detail Report in Virtual Office Analytics. It contains a different set of fields than the previous version of the Call Detail Report. More information on Call Record can be found here