To check the talk times for agents.
- Virtual Office Analytics
- Log in to Virtual Office Analytics.
- Navigate to Call Report > Extensions Summary.
- Scroll down to the extension summary table. On the top right-hand side, click on .
- In the box that populates, navigate to the Times column. Select the columns to show in the table by clicking on the slider. After you have selected all required columns, click the in the top right-hand corner of the box to close it.
- The columns you selected will now be added to the table.
Note: The talk time option totals both inbound and outbound times.