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How do I search for multiple names in Call Detail Records
8x8 Support

How do I search for multiple names in Call Detail Records

Symptom

When trying to search Call Detail Records in Virtual Office Analytics by Callee name using 'contains' and more than one string separated by a space only results that match the second search string are shown. 

searchCDR1.png

Applies To

  • Virtual Office Analytics Call Detail Records page.

Resolution

If you separate the search strings using 'OR' then it works as expected. 

 

searchCDR2.png

Cause

Using a space between search terms is not supported