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Why can't I see data before October 2019 in Virtual Office Analytics
8x8 Support

Why can't I see data before October 2019 in Virtual Office Analytics

Question 

Why can't I see data before October 2019 in Virtual Office Analytics?

Applies To

  • VO Analytics

Answer

There is a drop down in VO Analytics to see Call Records or Call Legs. The Call Records part was only released in October 2019 and will not show anything before it's release date. Using Call Legs will show up to 20 months of data. 

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