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How to Add Filters for Call Details Records
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How to Add Filters for Call Details Records

Objective

To add filters to the data in Call Details Records. Multiple filters such as branch office, department, caller, callee, and more are available.   

Applies To

  • Virtual Office Analytics
  • Call Detail Records

Procedure

  1. Log in to Virtual Office Analytics.
  2. Under Call Report, select Call Detail Records.
    Screen Shot 2019-10-14 at 8.45.51 AM.png
  3. Click on the search bar.
     Screen Shot 2019-10-14 at 8.52.48 AM.png
  4. Select the desired filter.