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8x8 Click2Pop End of Life FAQ
8x8 Support

8x8 Click2Pop End of Life FAQ


8x8 Click2Pop software for Windows and macOS is retired as of September 10, 2020.

Please see the Click2Pop Alternative section below for instructions on replacing Click2Pop's functionality.


8x8 Click2Pop software for Windows and macOS was designed to listen for inbound phone calls to your 8x8 Work phone extension, and pop a web browser page based on your configuration.

Click2Pop was retired from service on September 10, 2020.

Applies To

  • Click2Pop for Windows
  • Click2Pop for macOS
  • 8x8 Work Desktop

Questions & Answers

Q: Is there something else I can use to replace Click2Pop?
A: Yes! We've added a call pop feature to 8x8 Work Desktop, which performs the same function as Click2Pop. Please see the Click2Pop Alternative section, below.

Q: How long will Click2Pop continue to work?
A: Click2Pop has ceased working as of September 10, 2020.

Q: What will happen if I try to log in to Click2Pop after September 10?
A: At that time, attempted logins to Click2Pop will fail with an error message.

Q: Who is affected?
A: Click2Pop has stopped working for all users. This includes:

  • General Click2Pop users
  • Users of eAgent
  • Users of SugarCRM (for Windows PC)

Q: Will there be a new version of Click2Pop?
A: The Click2Pop software is no longer in development, so no new versions of Click2Pop will be developed or published.

Q: What should I do with the Click2Pop software currently installed on my PC?
A: Click2Pop can safely be uninstalled from your PC. You may need to contact your IT department to do this, if you don't have administrator rights on your PC.

Click2Pop Alternative

We suggest that you use the Caller Info Pop-Up feature in 8x8 Work Desktop, which emulates Click2Pop app functionality. The configuration is simple and easy to do.

Follow the link below for instruction on how to configure 8x8 Work Desktop to perform web browser call pops for you.

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