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8x8 Web Dialer is Not Supported on Firefox
8x8 Support

8x8 Web Dialer is Not Supported on Firefox

Symptom

Users attempting to find the 8x8 Web Dialer extension for Mozilla Firefox web browser will not see any 8x8 products listed in Mozilla's marketplace, so Web Dialer cannot be installed in Firefox.

Applies To

  • 8x8 Web Dialer
  • Firefox

Cause

Mozilla's policy regarding browser extensions effectively states that:

  • "The core functionality [of the plugin] must be available free of charge, even after a potential trial. This is also the case if the add-on itself is free, but only works with a paid product."

As with many other service provider's plugins, Mozilla removed the 8x8 Web Dialer extension from its library in May of 2017.

Resolution

The permanent solution is to use Web Dialer in the Google Chrome web browser.

All 8x8 browser extensions for Chrome, including Web Dialer, can be found here.

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