Gathering Console and Network Logs (HAR File) from the 8x8 Work for Freshdesk Interface in Chrome

Objective

Gathering Console and Network Logs (HAR File) from the 8x8 Work for Freshdesk Interface in Chrome.

Applies To

• 8x8 Work for Freshdesk Integration
• Google Chrome

Procedure

1. Open Chrome web browser.
2. If using Incognito ensure that you un-select third party cookie blocking.

3. Open Freshdesk and the 8x8 integration communication panel.
4. Right-click on the 8x8 communication panel and select Inspect to open the Chrome developer console.
5. In the Network tab check Preserve Log.

6. In the Console tab check Preserve Log.

7. Replicate the issue.
8. In the Chrome developer console Network tab, right-click on any entry in the Name column and select Save all as HAR with content.
9. Save the HAR file.

10. In the Chrome developer console Console tab, right-click anywhere in the pane and select Save as.
11. Save the LOG file.

Additional Information

Screenshots or a screen recording of the issue are often useful, when it's possible to obtain them.

For call-related issues, please also include details of the call you have captured when submitting the logs to 8x8 support.

Details should include:

• Date
• Time (inc. Time Zone)
• Source Number
• Destination Number
• Fault Description