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How to Install Virtual Office for Freshdesk Integration
8x8 Support

How to Install Virtual Office for Freshdesk Integration

Installation

For concise instructions on how to install and use the 8x8 Virtual Office integration for Freshdesk, please see the online guides below:

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Requirements and Limitations

  • This integration is currently available in the United States and the United Kingdom.
  • Requires installation by a Freshdesk administrator.
  • Google Chrome is recommended to ensure a smooth experience.
  • For consistent search and call pop results, Freshdesk Contact phone numbers should be stored in US 11-digit format.
    • Example: 14085551212
  • The communication panel is launched in a floating window.
  • Only Contacts in Freshdesk are supported.
  • Single Sign On is not supported.

Download the Integration

The Freshdesk integration installation file for Virtual Office and Contact Center is located here:

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