8x8 Work for SugarCRM
The 8x8 Work for SugarCRM integration allows users of cloud-based SugarCRM to access call features of their 8x8 Work phone extension, as well as allowing them to create and save call records in SugarCRM.
Important: This article refers only to the 8x8 integration for the cloud-based version of SugarCRM.
The SugarCRM integration for Windows PC has been retired as of September 10, 2020. Click here for more info.
- The cloud-based version of SugarCRM
- 8x8 Work
- Contact Center (CC)
Online Help Guides
Requirements & Limitations
- Google Chrome is required.
- The integration can only be launched in a floating window.
- Click-to-Dial functionality is not natively supported.
- Does not support the PC-installed version of SugarCRM
Supported CRM Objects
The following SugarCRM objects have been tested with the integration:
Note: Like all 8x8 telephony integrations, the SugarCRM integration is a convenient control panel for your 8x8 Work phone extension. It does not provide audio services.
For this reason, a desk phone or a softphone such as 8x8 Work for Desktop or 8x8 Work for Mobile is required to work in conjunction with the 8x8 Work for SugarCRM integration.