8x8 Virtual Office for Vtiger

Overview

Vtiger is a customer relationship management (CRM) application. 8x8 provides a floating phone integration in Vtiger for both Virtual Office and Contact Center (VCC).

In addition to providing call controls, the 8x8 integrations recognize calls to or from established contacts in Vtiger, and can store data from those calls into Vtiger.

Applies To

• Virtual Office
• Contact Center (VCC)
• Vtiger

Online Documentation  

Installation and use instructions for the 8x8 integrations can be found in the online documents linked below:

• 8x8 Virtual Office for Vtiger - Agent Guide
• 8x8 Contact Center for Vtiger - Agent Guide

Requirements & Limitations

• The 8x8 integration for Vtiger is available in the United States and the United Kingdom.
• Google Chrome web browser is required.
• The Chrome extension 8x8 Virtual Office for Integrations must be installed on individual user computers.
• The integration can only be launched in a floating window.
• Vtiger does not natively support Click to Dial functionality for external applications, such as the 8x8 integration or 8x8 Web Dialer.
• Virtual Office for Vtiger supports the following objects in:
  • Contacts
  • Organizations