This issue applies to agents who have access only to a softphone on their 8x8 Virtual Office extension, or if their physical phone is inoperative.
The communication panel's call Accept button initiates call-answering only on dedicated physical phones. It will not work with either Virtual Office Desktop or Virtual Office Mobile.
Clicking Accept in this case results in the message Accept from VOD or VOM. If not answered in time, calls will route according to rules applied to the phone extension.
Agents who do not have a dedicated physical phone assigned to their 8x8 phone extension must answer all phone calls from either Virtual Office Desktop (VOD) or Virtual Office Mobile (VOM).