The Virtual Office for Zendesk integration allows Zendesk users to access call features of their Virtual Office phone extension, as well as allowing them to create and save call records in Zendesk.
Note: Like all 8x8 Virtual Office phone integrations, the VO for Zendesk integration is a convenient control panel for your 8x8 Virtual Office phone extension. It does not provide audio services.
A hard phone or a softphone such as Virtual Office Desktop or Virtual Office Mobile is required to work in conjunction with the VO for Zendesk integration.
This is the latest release of the Zendesk integration, which can be used for both Virtual Office and VCC.
- Virtual Office and Virtual Contact Center for Zendesk 3.1 Admin Guide
- Virtual Office for Zendesk 3.1 Agent Guide
- Virtual Contact Center for Zendesk 3.1 Agent Guide
- Install from the Zendesk Marketplace
Note: Available only to agents with 'Talk - Partner Edition' seats.