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8x8 Web Dialer: Initiate Calls from Web Browser Applications
8x8 Support

8x8 Web Dialer: Initiate Calls from Web Browser Applications

Objective

8x8 Web Dialer can initiate phone calls through Virtual Office Desktop with minimal mouse clicks, instead of manually dialing a phone number.

With the latest Chrome version of Web Dialer, there are two methods of dialing available:

  • Single-click dialing for applications that allow it.
  • Dial through number highlighting and context menu.

Applies To

  • 8x8 Web Dialer
  • Virtual Office Desktop

Procedure

Single-Click Dialing

Most web browser applications should support native Web Dialer operation, which allows you to click on a highlighted phone number to initiate an outbound call. If a web site supports this function natively:

  • Phone numbers should appear highlighted and underlined.
  • Holding your mouse cursor over the phone number should pop a notification Call using 8x8.

To dial the number:

  1. Locate a phone number on your desired web page, and click on it.
  2. Your logged-in 8x8 phone extension will ring in Virtual Office Desktop. You must answer that call to connect to the phone number you've clicked on.

Highlight and Dial a Phone Number

If a web site does not natively support Web Dialer's one-click function, you should still be able to easily dial a phone number.

To dial the number:

  1. Select the phone number you want to dial, to highlight it. This can often be done by double-clicking on the number.
  2. Right-click on the highlighted phone number and select Dial this number from the popup menu.
  3. Your logged-in 8x8 phone extension will ring in Virtual Office Desktop. You must answer that call to connect to the phone number you've clicked on.

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