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8x8 Support

8x8 and HubSpot "The 8x8 Integration dialog is already opened"

Symptom

When opening the 8x8 Phone panel in HubSpot you receive the message "The 8x8 Integration dialog is already opened".

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Applies To

  • 8x8 Work integration with HubSpot.

Resolution

Add a pop-up and cookies permissions, and clear the Chrome cache on the user's computer.

Add Chrome permission to allow cookies for the 8x8 Phone panel.

  1. In Chrome > Settings > Privacy and security > Site Settings.
  2. Under Pop-ups and redirects, add cloud8.8x8.com to the Allowed list.
  3. Chrome > More tools > Clear browsing data.
  4. Under the Advanced tab, select:
    1. Time range: All time.
    2. "Cookies and other site data".
    3. "Cached images and files".
    4. Deselect the other options as desired.
  5. Click clear data.
  6. In Chrome > Settings > Privacy and Security > Cookies and other site data.
  7. Look for "Sites that can always use cookies", click Add.
    1. For the site, enter cloud8.8x8.com
    2. Check the box "Including third-party cookies on this site".
  8. Click Add.

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Cause

Pop-ups and redirect, and Allow cookies permissions are needed for cloud8.8x8.com, the 8x8 Phone panel.

 

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