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Virtual Office for NetSuite Integration v3.1
8x8 Support

Virtual Office for NetSuite Integration v3.1

Overview 

NetSuite is a customer relationship management application. 8x8 provides a floating phone integration in NetSuite for both Virtual Office and Contact Center (VCC).

In addition to providing call controls, the 8x8 integration recognizes calls to or from established contacts in NetSuite, and can store data from those calls into NetSuite.

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Applies To 

  • Virtual Office
  • Contact Center (VCC)
  • NetSuite

Online Documentation 

Installation and use instructions for the 8x8 integrations can be found in the online documents linked below:

Requirements & Limitations

  • Google Chrome web browser is recommended.
  • Requires NetSuite admin installation
  • Click to Dial functionality is supported, but must be configured by individual users.
  • The integration is launched only in a floating window.
  • The NetSuite Home tab must remain open to prevent NetSuite from expiring the 8x8 integration security token after 20 minutes of inactivity.
  • Supported CRM Objects
    • Contact
    • Customer
    • Lead
    • Prospect
    • Employee
    • Vendor
    • Partner
    • Case