As of May 30, 2019, 8x8 released the v3.1 Salesforce integration for 8x8 Work and Contact Center, which operates on the new Maestro service platform.
Please see our documentation linked below for further information.
8x8 Work and/or Contact Center integration with Salesforce.
Online documentation help documentation for agents and administrators can be found in the following guides:
- 8x8 Work for Salesforce v3.1 for Administrators
- 8x8 Work for Salesforce v3.1 for Agents
- 8x8 Contact Center for Salesforce - Admin Guide
- 8x8 Contact Center for Salesforce - Agent Guide
This knowledgebase also contains the following guide to installing and configuring the integration for Work or Contact Center: