8x8 Work for Salesforce Integration recording continues to indicate the call is recording after recording is stopped
- Virtual Office for Salesforce Integration
- Selective Call Recording
- Recording Announcement set to Both parties
Describe how to fix the issue. If there are multiple steps, please number them in order...
- Login to 8x8 Admin Console
- Go to Users
- Edit the users
- In the call recording settings, set Recording Announcement to any setting other than Both
There is a known bug with the recording indication remaining when stopping call recording when the Recording Announcement is set to Both.
We are working on fixing this issue