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Audio Quality Issues in the 8x8 Salesforce Integration
8x8 Support

Audio Quality Issues in the 8x8 Salesforce Integration

 

Symptom

When a user initiates a call through the 8x8 integration for Salesforce, the voice quality of their phone calls is degraded.

Applies To

  • This article applies to all 8x8 voice integrations

Cause

Voice quality issues are not caused by the 8x8 integration for Salesforce.

This is because integrations are not softphones, so they do not provide or affect phone audio quality in any way.

8x8 voice integrations are simple control panels that tell your phone extension what to do.

Resolution

If you are experiencing audio quality problems on your 8x8 phone service, please create a case with 8x8 Technical Support to request assistance with that issue.