When making or receiving a phone call, clicking the green Accept button in the 8x8 communication panel does not answer the call in any of the following 8x8 applications:
- Virtual Office Desktop
- Virtual Office Online
- Virtual Office Mobile
After clicking Accept, the only options that appear are either Reject (inbound) or Cancel (outbound).
This issue applies to all current v2.x integrations for Virtual Office, in the following CRMs:
This issue happens when there is no active desk phone attached to the user's extension.
The green Accept button works only with a desk phone.
If there is no desk phone attached to your 8x8 extension, you must answer all calls through the Virtual Office application you are using.
Please note: Virtual Office integrations are not softphones, so they don't handle or affect call audio. This is why you need another 8x8 phone device to work together with the 8x8 integrations.