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How to Report Problems in Salesforce Integration
8x8 Support

How to Report Problems in Salesforce Integration

You must click on Menu to report a problem while being logged in to 8x8 Virtual Office for Salesforce Integration. Learn more here.

Objective

This brief guide explains how to report minor issues with the 8x8 Virtual Office for Salesforce communication panel.

For immediate assistance with any issue, please contact 8x8 Support directly through normal Support channels.

This short procedure creates a diagnostic report for our engineering team which may not be immediately actionable, and you will not receive a response to the filed report.

Applies To

This applies only to:

  • 8x8 Virtual Office for Salesforce Integration.v2.8
  • 8x8 Virtual Office for Salesforce Integration.v3.1

This does not apply to the VCC Salesforce integration, or to the 8x8 Virtual Office phone system in general.

Procedure

To report a problem:

  1. While logged into the 8x8 VO for Salesforce communication panel, click on Menu.(v2.8) or the Settings icon clipboard_edc646ebdf0e78bd69dd757682d3fdc66.png (v3.1).
  2. Click Report a problem.
  3. In the Summary area of the Report Form, enter a concise description of the problem you experienced.
  4. Click File Report to complete the process.

VO_Salesforce_Report_Problem_01_Menu.jpg   VO_Salesforce_Report_Problem_02_Report.jpg   VO_Salesforce_Report_Problem_03_File_Report.jpg