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2021-04-16: Voice for Teams sync fails when clicking Sync Now (limited scope)
8x8 Support

2021-04-16: Voice for Teams sync fails when clicking Sync Now (limited scope)

 

Symptom

This issue is currently affecting a limited number of customers:

  • When clicking on the Sync Now button in the Voice for Teams admin portal to simultaneously initiate a sync between the 8x8 PBX and Microsoft Teams, the full sync process may fail.
  • In this case, the Sync Now button will display a warning triangle, and the sync log will show failure messages for both 8x8 PBX and Teams.
  • The following message may appear in the most recent PBX sync log:
    • ERROR: EXCEPTION (1): No connection string named 'callmsEntities' could be found in the application config file.

clipboard_ed62195e35482603c048daf30ca5e1031.png

Applies To

  • 8x8 Voice for Teams
  • Microsoft Teams
  • Voice for Teams admin portal

Resolution

This issue is now resolved. Voice for Teams is syncing as expected.

If you still experience sync issues, please verify that browser-cached credentials are not the cause of the issue.

See the following articles for details:

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