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Unable to sync Microsoft Teams with 8x8
8x8 Support

Unable to sync Microsoft Teams with 8x8

Symptom

Upon loading the application you are confronted with the following error:

Oops, an error occurred 'Internal Server Error' If this continues please report it to the administrator.

Oops Internal Server Error 500.PNG

Applies To

  • Microsoft Teams
  • X Series

Resolution

When purchasing Microsoft Team Licenses this usually takes 24 hours and in some rare cases it takes up to 96 hours for the license to be activated. Normally within 2 hours of purchasing the license of Microsoft Teams, you will need to sync the account, if this is not resolved, you will need to wait for 24 hours before you sync Teams with 8x8.

Cause

Microsoft licenses do not get provisioned straight away, it usually takes up to 24 hours and may also take up 96 hours in some cases.

More details are available on the Microsoft page.

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